The ‘Gemba’ Connection: Enhancing Employee Commitment and Loyalty

In the pursuit of a motivated and engaged workforce, organizations often turn to innovative strategies. One such approach is embracing the ‘Gemba’ philosophy, which emphasizes connecting with employees at their workplace. In this illuminating article, we explore how the ‘Gemba Walks’ can significantly enhance employee commitment, loyalty, and overall organizational success. 1. Understanding ‘Gemba’: ‘Gemba’

How Kaizen Can Improve Customer Satisfaction

In Japanese, the word kaizen translates to ‘change for the better’ according to Wikipedia. It refers to a philosophy used by business owners to implement improvements that can help reduce waste, improve the customer experience, and save money for the business. The aim is to reflect on existing processes and spot flaws which could be